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Tech Dynamix provides managed IT services and IT support for small and mid-sized businesses, including the service desk and co-managed IT for companies with an in-house team. We also handle cybersecurity, cloud and Microsoft 365, networking, structured cabling, VoIP and business connectivity, CMMC and HIPAA compliance, security cameras and access control, wireless deployments, and IT consulting. Backup and business continuity runs underneath most of it.
We serve Northeast Ohio from two offices, one in Lake County and one in Summit County, and we work across the surrounding counties from both. We also support clients in Columbus, in Cincinnati and out of state.
Each of the areas most of our inquiries come from has its own page with local detail.
Yes. Both of our offices are in Northeast Ohio, but our clients aren't limited to it. We support businesses in Columbus, in Cincinnati and as far away as California, along with remote staff and the out-of-state locations our regional clients run.
Most of the work is done remotely wherever a client is. If your operation needs frequent hands-on work far from Ohio, we'll tell you up front whether we're a good match for it.
Yes. Most issues get resolved remotely, which gets your staff working again sooner than waiting for a technician to drive over. Installations, hardware failures, wireless site surveys and anything else that needs hands go on the schedule with a technician assigned.
Our clients include manufacturers, healthcare practices, finance and insurance firms, law firms, construction companies, professional services firms and nonprofits. We also work with government, education, and transportation and logistics. Most of our clients have between 9 and 99 employees.
Yes. Through our partners we source VoIP phone systems, business internet and multi-circuit connectivity. That makes your phones and the connection they run over one company's responsibility, so you don't end up with two vendors pointing at each other.
Book a free 15-minute call, or phone us at 440.210.1362. We'll talk about what isn't working first, then look at what you're running before anybody proposes anything.
Managed IT pricing is per device, per server, per network and per user, so the number depends on the size and setup of your business. There are no package tiers, and you know the figure before the month starts.
We'll also compare it with what you currently pay across all your vendors, which is usually the more useful comparison. Our post on what six IT vendors actually cost you shows how that adds up.
Managed IT services run on a monthly agreement. Project work sits outside that agreement and is quoted separately, so nothing appears on an invoice that you didn't approve first. Our guide to reading your IT invoice explains what each line should show.
Agreements run for a set term, because preventive work only pays off over time and month-to-month pricing would have to cover the worst month. The term and the notice period are written into the agreement in plain language, and we walk you through both before you sign.
For what to look for in any provider's agreement, read managed IT contract terms explained.
The first month starts with documentation. We record every system you run, including how it's configured and what depends on it, before we change anything, and you get a copy of that document.
Then we agree on an order of work based on what's urgent, which isn't always what's easiest to do first. What a methodical onboarding looks like lays out the order it happens in.
You give notice under the agreement, and we hand over your documentation and credentials. We also sit down with whoever is taking over so they start with the full picture. Some providers in this industry hold a client's own systems hostage on the way out, and we won't do that to you.
Your staff contact us directly, through the client portal or the service desk. Nobody inside your company has to decide whether a problem is worth passing on, and that internal bottleneck is usually what we were hired to remove.
Yes. Standard support runs Monday through Friday, 8:00 a.m. to 6:00 p.m. Eastern, and emergency support for critical issues runs 24/7. A server that fails at 9 p.m. on a Friday can't wait until Monday.
Your agreement defines what counts as critical, and that's worth settling while nothing is broken.
It depends on the priority, and we set those priorities with you in writing so that "urgent" means the same thing to both of us. We report how we're doing against them, but we don't publish a blanket response time. Being reachable and having the problem fixed are different claims, and only one of them is honest to promise.
Yes, and it's a common setup for us. With co-managed IT services, your in-house team keeps control while we cover after-hours support, specialist work, projects and the monitoring that runs whether or not anybody is in the office. It works well for companies that need more IT capacity without adding another full-time hire.
Yes, vendor management is part of the job. We deal directly with vendors like your line-of-business software provider and your internet carrier, so your staff don't have to. Clients tell us this is one of the parts they're most relieved to hand over.
The six vendors case study shows what that looked like for one client.
Yes. Our cybersecurity services include layered protection that we actively monitor once it's installed, security awareness training, backup you can recover from, and readiness work for CMMC and HIPAA.
No, and be wary of any provider that does. We can show you exactly what protection is in place, what it watches for, what it has caught, and what we'd do on the day something gets through. That's more useful to your business than a promise.
Yes, and cyber insurance questionnaires are now one of the more common reasons companies call us. We help you answer every question accurately, and our post on what your cyber insurance application is really asking explains the questions in plain English.
Where the true answer is no, we help you close the gap so the answer can change. An inaccurate answer on a cyber policy is a problem you find out about at claim time. Our case study on the firewall that was never plugged in shows how a gap like that can sit behind a yes for years.
Yes. For CMMC readiness and HIPAA compliance, we assess you against the standard that applies, build a plan for the gaps, do the remediation work and keep the evidence current. We don't certify you, because the company that prepares you shouldn't also be the one assessing you.
Our CMMC Level 2 case study shows that work for a construction prime contractor.
Most of our clients have between 9 and 99 employees. Below that range, a full managed IT agreement is often more than a business needs, and we'll tell you so. Above it, there's usually an internal IT team, and we work alongside it through co-managed IT.
We keep our client roster deliberately limited, so the same people learn your business and nobody reads your ticket cold. Decisions about your account are made by people you can meet, at an owner-operated company that has worked on the managed services model since 2010.
Not at all. We take the after-hours calls and the larger projects off their plate, so your IT person stops being a single point of failure. This works best when your IT person is in the room while we agree on who handles what.
Our post on when your IT person needs a team behind them explains when that arrangement makes sense.
No. Most engagements start with whatever is causing the most trouble, and the rest follows on a schedule you agree to. We don't move anything until both of us understand what it does. If you're leaving another provider, switching from your current MSP explains what the move involves.
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