Switch From Your Current MSP

We hear two versions most often. One is a small shop that served you well when you were both smaller and is now stretched too thin to keep up. The other is a provider that was acquired, after which the people you knew left and the quality of the answers changed. Our post on why businesses leave their IT provider covers both patterns in more detail.

We won't criticize whoever you're with. We haven't seen their side of it, and a provider who leads with what the last one did badly is showing you what they'll say about you later. What we will do is look at your environment and tell you what we find. Sometimes the answer is small. In one case study, a year of open support tickets was solved in our first meeting.

Switching managed IT providers is less disruptive than most people fear, as long as it's planned. Handovers go wrong when nobody wrote down how the environment works, because the new provider then has to rediscover it while your staff wait. We start with documentation, and we do it before you have to give anyone notice. What a methodical IT onboarding looks like walks through each stage.