Local and owner-operated
Why Choose Tech Dynamix
Most businesses come to Tech Dynamix from one of two places: a small IT shop that couldn't keep up once it got busy, or a national managed IT provider that was acquired and stopped answering the way it used to.
We built Tech Dynamix to avoid both of those problems. We've supported small and mid-sized businesses in Northeast Ohio since 2006, and since 2010 we've done it as a managed service provider, with managed IT services, cybersecurity, backup and business continuity and Microsoft 365 support under one agreement.
Here's how that works in practice, including the parts that won't suit every company. If you're unhappy with the provider you have now, switching from your current MSP explains what a move to us involves.
Why Businesses Choose Tech Dynamix
The same people, every time
Your call goes to people who already know your systems. The team that set up your network is the team that supports it, so nobody reads your account cold while your office waits. Clients mention this more than anything else when they tell us why they've stayed, and you can meet the team before you sign.
A limited client roster
We only take on as many clients as we can support well. Turning work away costs us revenue, and it's the reason the person who answers already knows your server room. It's also why we'll tell you when we aren't the right fit.
Documented work
We write down every change we make and the reason for it, and we keep that record current. Your business shouldn't depend on one person's memory, including ours. We document what you have before we change any of it, which makes every later project cheaper because nobody has to rediscover your network first.
Plain English, every time
You get a recommendation with the reasoning behind it, written so you can repeat it to your leadership team without translating. When a technical term needs explaining, we explain it in the same conversation. Our IT and cybersecurity blog is written the same way.
We tell you when the answer is no
Sometimes you don't need what you asked about, or a full managed IT agreement is more than your business needs. If your current provider is doing a reasonable job, we'll say that too. If you already have an IT person, co-managed IT lets us back them up instead of replacing them.
Local to Northeast Ohio
Our staff live in Northeast Ohio, and so do most of our clients. When a problem needs someone on site, a technician comes from our Lake County or Summit County office, and the visit gets scheduled like any other local appointment. See the communities we serve.
Tech Dynamix Compared With Other IT Support Options
Each column shows the usual pattern for that type of IT support provider. Individual companies vary within their column.
| What you get | A small IT shop | A national provider | Tech Dynamix |
|---|---|---|---|
| Who answers | The owner, when free | Whoever is on the queue | People who know your systems |
| Documentation | Often in one person's head | Extensive, rarely shared | Written down and yours |
| Depth of expertise | Limited by headcount | Deep but distant | A full team that knows your setup |
| Who sets priorities | The owner | A head office elsewhere | People you can meet |
Our case studies show the work we've done for other Northeast Ohio businesses, and the FAQ covers billing, contracts, the first month and after-hours support.
Community Involvement
Our staff live here, so we put time and money back into the region we work in. We donate to food banks and provide meals for local shelters across Northeast Ohio.
We also support nonprofit organizations as clients, at pricing that fits a lean staff, and we make sure they get the vendor discounts they qualify for.
Our values
We hold ourselves to five values: Honest, Understanding, Methodical, Accountable and Neighborly. They matter most when something has gone wrong, because that's when a provider's values get tested.
What people say
Client Reviews
Awards and Certifications
- Fast Track 50 Emerging Business Nominee (2025)
- Top 3 Computer Support, Lake County (2025)
- CyberCert SMB1001 Bronze
- MSPAlliance
Frequently Asked Questions
Are you going to sell the company?
No. Tech Dynamix is owner-operated, and Jay Baruffa, who co-founded the company in 2006, has been the sole owner since 2020. Many of our clients came to us to get away from consolidation in the managed IT industry, so we answer this before anyone has to ask.
What happens if we outgrow you?
Some clients hire an in-house IT person as they grow, and we move to co-managed IT, working alongside that person. If you reach a size where a different kind of provider suits you better, we'll tell you. Holding on to an account that has outgrown us doesn't help either side.
How do we switch to Tech Dynamix from our current IT provider?
Switching is less disruptive than most people expect when it's planned. We start by documenting how your environment works, and we do that before you have to give your current provider notice. Switching from your current MSP covers the process in more detail.