IT Consulting
Vendor Management
A problem that sits between two vendors tends to stay there, because neither one owns it and both are certain it belongs to the other.
We deal with your line-of-business software vendor, your internet provider, your copier company, and whoever else your business depends on. Clients tell us this is one of the parts they are most relieved to hand over.
That includes the tedious part: being on hold, chasing the ticket, and knowing enough to tell when an answer is wrong. It also includes keeping a record of who supplies what, on what contract, until when.
Where a vendor is genuinely not delivering, we can tell you so in terms you can use in a renewal conversation.
What this covers
- A single point of contact for issues that involve outside vendors.
- A register of who supplies what, on what terms, until when.
- Renewal dates tracked, so nothing rolls over unnoticed.
- Technical translation in both directions, so nothing is lost in the handoff.
- A read on whether a vendor is delivering what you pay for.
Common questions
Do you take over our contracts?
No. The contracts stay yours and so do the relationships. We handle the work of managing them, which is a different thing from owning them.
What if a vendor will only speak to us?
Some insist, and that is normally solved with a note on your account authorizing us to act. Where a vendor genuinely will not, we prepare you for the call instead, so you are not going into it cold.
Part of IT Consulting & Advisory
A read on what you are running, what it costs you in total, and what to do about it in what order.
Consulting