Planning
Vendor Management
A problem that sits between two vendors tends to stay there, because each one is sure it belongs to the other.
We deal with your line-of-business software vendor, your internet provider, your copier company and anyone else your business depends on. Clients tell us it's one of the parts they're most relieved to hand over.
That includes the tedious part, like waiting on hold, and knowing enough to recognize a wrong answer. It also includes keeping a register of who supplies what and when each contract ends.
Where a vendor isn't delivering, we'll tell you in terms you can use at renewal. One commercial lighting company replaced a patchwork of suppliers with a single partner and lowered its monthly spend, as described in Six Vendors, Multiple Invoices, and Nobody in Charge.
We wrote about the cost of spreading IT across suppliers in what six IT vendors actually cost you. Vendor management is part of our IT consulting services, and it builds on the contract inventory from an IT assessment.
What We Include in Vendor Management
- A single point of contact for issues involving outside vendors.
- A register of who supplies what and when each contract renews.
- Renewal dates tracked, so nothing rolls over unnoticed.
- Technical translation in both directions, so nothing is lost in the handoff.
- A clear read on whether each vendor is delivering what you pay for.
In their words
Questions About Vendor Management
Do you take over our contracts?
No. The contracts stay yours, and so do the relationships. We handle the work of managing them while ownership stays with you.
What if a vendor will only speak to us?
Some insist, and a note on your account authorizing us to act usually solves it. Where a vendor still refuses, we prepare you for the call, so you go into it with the details you need.
Part of IT Consulting & Advisory
An honest assessment of what you run and what it costs you, plus a plan for what to fix first.
Ready to discuss Vendor Management today?
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Option 2
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If you'd rather not use the calendar, call 440.210.1362 and we'll set up a time with you.
Monday through Friday, 8:00 a.m. to 6:00 p.m. Eastern
Planning