Co-managed IT
Co-Managed IT Support
Co-managed is not a smaller version of outsourcing. Your team keeps the work it is closest to, and we cover the parts that no single person can carry on their own.
Who this is for, and what it fixes
Your IT person is good, and they are one person who cannot be a specialist in everything or on call every night.
If one of these sounds familiar, this is usually the right conversation.
- You have one or two internal IT people and no cover when they are out.
- Projects keep slipping because the day job always comes first.
- One person holds knowledge that exists nowhere else in the business.
- A compliance requirement has arrived that nobody internally has done before.
What you get out of it
- Your IT person can take a week off without a laptop in the bag.
- Nights, weekends, and holidays stop landing on one phone.
- Projects move while the day-to-day still gets done.
- The specialist job that comes up twice a year does not need a hire.
What we do about it
Your internal person knows things we never will: which application the business cannot work without, which member of staff needs a hand every Monday, and what was tried last time. We are not trying to replace that. We add depth around it, so being one or two people deep stops being the constraint on everything else.
The background work runs whether or not anybody is in the building. Monitoring, patching, backup checking, and alerting continue through holidays, sick days, and the two weeks your person is heads-down on a deadline. That is where being short-staffed quietly costs a business money, because the preventive work is the first thing to slip and the last thing anybody notices.
Everything sits in one record both sides work from. That documentation is the difference between a co-managed arrangement and two sets of people touching the same systems, and it is also what stops your business depending on one person's memory.
What is included
An agreed split of duties
Written down, kept current, and set with your IT person rather than over their head. Everybody knows who owns what before something breaks.
After-hours, weekend, and vacation cover
Your team stops being on call in practice, whatever the arrangement says on paper.
Overflow on the service desk
Your staff reach us when your person is buried, at a boundary you set rather than at the point somebody gives up waiting.
Specialist and project work
Migrations, rollouts, security work, and the jobs that come up too rarely to justify hiring for.
Monitoring, patching, and backup checking
The maintenance that has to run continuously, in your tools or in ours.
Shared documentation
One current record of what you run and how it is configured, which both sides work from and you own.
How it works, step by step
- We agree the split in writing, with your teamWho owns what, decided with your IT person in the room rather than above them. The arrangements that go wrong are the ones that skipped this and left the boundary to be discovered during an outage.
- We work in your tools, or you get oursMonitoring, patching, and documentation have to live somewhere both sides can see. If you already have that and it works, we use it. If you do not, ours becomes the shared record and you keep what is in it.
- We take the load one person cannot carryAfter-hours cover, the specialist work, project delivery, and the background maintenance that has to run whether or not anybody is in.
- We revisit it as your team changesA split that fit when your person started is the wrong split two years later. That conversation happens on a rhythm rather than when somebody resigns.
Where the boundary usually sits
The split that works most often gives your team first contact, the applications your business runs on, and the internal relationships, and gives us nights and weekends, patching and monitoring, security work, and projects. That is a common starting point rather than a rule. What matters is that it is decided and written down, because an ambiguous boundary is the one thing that reliably makes a co-managed arrangement worse than either side doing it alone.
In their words
The up-time of our network and servers is critical to our day-to-day operations. Tech Dynamix has been an intricate piece of our business by providing us with prompt and reliable services. Tech Dynamix can always be counted on to be there when we need them.
Common questions
How is this priced?
Two shapes, depending on the split. Per device and per user like a full agreement, at a lower rate because your team is doing part of the work, or a block of hours where the need is genuinely occasional. Which one fits falls out of the boundary conversation, so we price it after that rather than before.
What does our IT person keep?
Whatever they are closest to, which is usually the applications the business runs on, the internal relationships, and the daily judgment calls that need somebody who knows the company. They also keep the decisions. We are not in a position to overrule your own staff on your own systems, and an arrangement where we could would be the wrong one.
Do we have to use your tools?
Not necessarily. If you already have monitoring and documentation that your team is happy in, we work there. If you do not, ours becomes the shared record. Either way you keep access to what is in it, including if we stop working together, because a record of your own environment that you cannot take with you is not much of a record.
What happens if our IT person leaves?
Less than it would have. The documentation exists, we already know the environment, and we can hold the day-to-day while you recruit. Plenty of clients start co-managed for exactly this reason, after a resignation showed them how much sat in one head.
Often paired with
What clients usually need alongside this
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