When Your IT Person Needs Backup

Co-managed IT means Tech Dynamix works alongside your team, and your team stays in place. Your people keep the work they know best, such as the applications your business runs on and the daily judgment calls that need someone who knows the company.

We take the load that makes an internal team a single point of failure: after-hours and holiday cover, the specialist work that comes up twice a year, project delivery that would otherwise stall the day job, and the monitoring and patching that runs whether or not anybody is in. A manufacturer whose IT department was one man worked with us this way for five years before he retired.

Set up properly, this doesn't threaten your IT person, and we're careful about that from the first conversation. The arrangements that fail are the ones set up over somebody's head. We want your internal team in the room while the split is agreed, because they usually know where the real gaps are. Our post on when your IT person needs a team behind them goes further into how that conversation works.