How we help
We Already Have a Provider
You are not looking because everything is fine. Something changed, and the service you are getting now is not the service you signed up for.
The two versions we hear most often are these. A small shop that was excellent when you were both smaller, and is now stretched too thin to keep up with you. Or a provider that got acquired, after which the people you knew left, response quality changed, and nobody will quite say why.
We are not going to criticize whoever you are with. We have not seen their side of it, and a provider who leads with what the last one did badly is telling you what they will say about you later. What we will do is look at your environment and tell you what we find, which is a more useful thing to have.
Switching is also less disruptive than most people fear, provided it is planned. The part that goes wrong is documentation: if nobody wrote down how your environment works, the handover is archaeology. We start there, and we do it before you have to give anyone notice.
This usually sounds familiar
- The people you deal with keep changing, and each one starts from scratch.
- Your provider was acquired and the service quality changed afterwards.
- You are told things are fine, and your staff say otherwise.
- Nobody has proactively raised a plan or a risk with you in a year.
- You cannot get a straight answer about what you own or what it is licensed for.
What happens next
Step 1
We assess without touching anything
We look at your environment and give you a written read on it. No changes, and no requirement to give anybody notice while we do it.
Step 2
You see the gap in writing
What is in place, what is missing, and what we would do differently. If the honest answer is that your current provider is doing a good job, we will say that.
Step 3
A planned transition
Documentation first, then credentials, then the handover, in an order that keeps you working. We deal with the outgoing provider so you do not have to referee it.
Common questions
How disruptive is switching?
Less than people expect when it is planned, and genuinely painful when it is not. The difference is documentation. We build that picture before any handover starts, so the transition is a sequence of known steps rather than a discovery exercise on your time.
We are locked into a contract. Is it worth talking now?
Yes, and earlier is better. Knowing what your environment actually looks like takes time to establish, and doing that groundwork before your notice period starts means the switch happens on a schedule instead of a scramble.
Will you tell us our current provider is bad?
Not unless it is true and we can show you why. We will tell you what we find in your environment. Sometimes that reflects badly on somebody, and sometimes it turns out you have a decent provider and a communication problem, which is worth knowing before you spend money changing.
Where we usually start
The services this normally involves
Managed IT Support
Your staff get help from people who know your systems, and your technology stops being the reason work stops.
Learn more about Managed IT SupportCybersecurity Services
Layered protection that is watched around the clock, so a bad day stays a bad hour.
Learn more about Cybersecurity ServicesCloud & Microsoft 365
Your people reach their work from anywhere, on tenants that are configured, licensed, and backed up properly.
Learn more about Cloud & Microsoft 365CMMC & HIPAA Compliance
Evidence you can hand an auditor, and a plain reading of where you stand before you have to.
Learn more about CMMC & HIPAA Compliance