In your building
VoIP & Business Connectivity
When your phones and internet come from two different vendors, every problem starts with each of them saying it belongs to the other one. VoIP and business connectivity from one provider ends that argument.
Signs It's Time to Replace Your Phone System
Your phones and your internet come from two vendors, and each one says the problem belongs to the other.
If any of these describe your business, this service is usually the right place to start.
- Your phone system is old enough that parts are getting hard to find.
- Your staff work from more than one place, and the phones don't.
- Your internet and phones come from separate vendors who blame each other.
- You're moving and don't want to bring the old system with you.
Benefits of VoIP and Internet From One Provider
- Phones and internet are one company to call.
- Your business number can be answered in the office or from a mobile phone in a parking lot.
- You can see what you pay for the circuit and what you pay for the phone service.
- An internet outage has a plan attached, with calls set to fail over to mobile numbers.
How We Handle Business Phones and Internet
We source both through our carrier partners and manage them as one service. You get a single point of contact for the phone system and the circuit it runs on.
A hosted phone system also frees your staff from their desks. The same number reaches someone in the office or at home, and you don't pay for a physical line per person to make that work.
We design the call flow around how your business answers the phone. Settling who picks up first and where a call goes when nobody is there usually takes one conversation, and it saves a lot of irritation later.
What Our VoIP and Connectivity Services Include
Hosted phone service
Calling and voicemail with no phone system in a closet for someone to maintain. See hosted phone systems.
Number porting
Your existing numbers move with you. It's the step people worry about most, and it's a routine part of the work.
Call flow design
Built around how your business answers, including what happens outside your hours. Our call flow design page explains the process.
Business internet
Circuits sourced through our carrier partners and managed by us, so the phones and the connection have one owner. See business internet.
Handsets and headsets
Configured before delivery, so they work when they come out of the box.
Outage planning
Calls set to fail over to mobile numbers if the internet drops, and a second connection where the operation justifies it.
How a VoIP Project Works, Step by Step
- We review what you have and what it costsCurrent handsets and contracts, plus the bandwidth at each site. Existing agreements have end dates, and those dates decide what's worth doing when.
- We broker the circuit and the serviceWe go to the carriers on your behalf and tell you what each option actually delivers at your address.
- We design the call flow before installing anythingWho rings in what order, and what happens after hours. A new phone system inherits the confusion of the old one unless someone maps this out first.
- We support both halves afterwardsThe same team traces a call quality problem to the network or the phone system, and fixes whichever one it is.
Why VoIP Call Quality Depends on Your Network
Most complaints about a hosted phone system turn out to be problems with the network carrying it. That's why we design the business network and the phone system together, so call quality stops being a dispute between two vendors.
One school replaced a separate phone system in every building with one cloud VoIP system at roughly half the old bill, and our IT services for schools page covers the rest of that work. An auto repair shop added automatic LTE failover so a dropped circuit no longer stops its register.
In their words
Related Case Studies
VoIP and Business Connectivity FAQ
How is VoIP priced?
The phone service is priced per handset or per user. The internet circuit is billed at what the carrier charges, and we show you that figure.
Installation and call flow design are quoted once, and the hardware is yours to keep.
Will we keep our phone numbers?
Yes. Porting your existing numbers is a standard part of the project. It takes planning and a firm date, and we manage it with the carrier so you don't have to.
What happens if the internet goes down?
Calls can be set to fail over to mobile numbers automatically, so the phones don't simply stop. Where the operation justifies it, we also install a second connection. We'll talk through what that's worth for your business before recommending it.
Is VoIP cheaper than what we have now?
Usually, though not always. It depends on what you pay for lines today, so we price it against your current bill and show you the comparison. If moving isn't worth it, we'll tell you.
Ready to discuss VoIP & Connectivity today?
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If you'd rather not use the calendar, call 440.210.1362 and we'll set up a time with you.
Monday through Friday, 8:00 a.m. to 6:00 p.m. Eastern
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