Mentor, Ohio
IT Support in Mentor, OH
Mentor is where a lot of Northeast Ohio makes things, and a manufacturer's network needs more than an office network with machines plugged into it.
IT Needs We See in Mentor
Office and plant on separate networks
The front office runs email and quoting, and the plant runs machines, some of them older than the people operating them. The two need to be separated, and the separation has to survive someone plugging a laptop into the wrong port. We set that up with network segmentation and firewall management.
Maintenance around shift work
A first shift starting at six changes when patching happens and when a switch can be swapped. We schedule maintenance around production, the same way we do for manufacturers elsewhere in the region.
Cabling across the shop floor
Cable that leaves the carpet and crosses the shop floor has to handle heat, dust, forklift traffic and longer runs than an office ever sees. Structured cabling for a plant is planned with that in mind.
Customers who audit you
Manufacturing orders increasingly arrive with a security questionnaire from the customer placing them. We answer those with you and fix what the answers reveal through our compliance work.
On-Site and Remote IT Support
Most support happens remotely. Monitoring, patching, backups and most service desk requests are handled without a visit, which gets your staff working again sooner.
When a job needs someone in the building, such as an installation, a hardware failure, a cabling job or a wireless survey, we schedule a visit with a named technician. Mentor is part of the area we cover on site in Lake County, from our Lake County office in Painesville.
If you'd like to talk through how your IT runs today, book a free 15-minute call and we'll tell you plainly whether we're a good fit.
In their words
Related Case Study
Frequently Asked Questions
Do you work with machine and control systems?
We handle the network they sit on, including the segmentation that keeps them away from the office, and we back up the computers that run them. The machine itself belongs to the vendor who built it, and we work alongside that vendor.
Can you be here quickly?
Our main office is in the next town. We don't publish a response time, because being reachable and being finished are different claims, but distance isn't what stands between us and your building.
We have one person who handles IT here. Where does that leave them?
Usually better off. We take the monitoring, patching, after-hours calls and password resets, so they can spend their time on the plant. When your IT person needs backup explains how that arrangement works.
What we do
Services for Mentor Businesses
Managed IT Services
Your staff get help from people who already know your systems, and technology stops being the reason work stops.
Learn more about Managed IT ServicesCybersecurity Services
Layered protection monitored around the clock, with a team that acts on what it finds.
Learn more about Cybersecurity ServicesBackup & Business Continuity
Backups we test by restoring from them, so the first real test isn't the day you need them.
Learn more about Backup & Business ContinuityNetworking & Infrastructure
Business networks with current documentation and monitoring, built for the work you do on them.
Learn more about Networking & InfrastructureReady to discuss IT for your Mentor business today?
Option 1
Send a message
Option 2
Book a call
Book a call
If you'd rather not use the calendar, call 440.210.1362 and we'll set up a time with you.
Monday through Friday, 8:00 a.m. to 6:00 p.m. Eastern