Day-to-day operations
Mobile Device Management
Company data lives on phones now. What matters is whether you can protect it when a phone is lost or an employee leaves.
We enroll each device before it reaches the person using it, with mail and applications already configured. A new starter gets a phone that works on day one, set up through the same routine our service desk uses for new accounts.
From there you can see the whole fleet: what's out there, who has it, what version it's running and whether it's encrypted. When a phone is lost, or someone leaves on bad terms, we remove company data from it without touching anything personal.
Most staff read work mail on their own phones. Work data sits in its own managed container with its own rules, so protecting the business doesn't mean taking control of someone's personal handset.
Mobile device management is part of our managed IT services. The device inventory also serves as evidence when an insurer or auditor asks, including during a security risk assessment.
What We Include in Mobile Device Management
- Enrollment and configuration before a device reaches its user, on company and personal handsets alike.
- Encryption and passcode policies applied and reported, so you know they're in place.
- Work data kept separate from personal data, so a wipe removes the first and leaves the second.
- Remote lock and selective wipe for a lost device or a departing employee.
- Application and operating system updates pushed on a schedule, with a record of which devices are behind.
- A current inventory of the fleet, which is also the evidence an insurer or auditor asks for.
In their words
Questions About Mobile Device Management
Do you repair phones and tablets?
No. We used to, and mobile fleet repair is no longer something we offer. We manage the devices and handle warranty and replacement through the hardware partners we buy from. For a cracked screen, we'll tell you where to take it.
Can you manage phones our staff own themselves?
Yes, and that's the common case. Work mail and files sit in a managed container on the device, which we can remove on its own. We don't see personal messages or photos, and we can show your staff exactly what the arrangement allows.
What happens when somebody leaves?
Their access is withdrawn and the work container comes off the device, as part of the same offboarding routine that closes their accounts. It's one step on a checklist, so nobody has to remember it separately.
Part of Managed IT Services
Your staff get help from people who already know your systems, and technology stops being the reason work stops.
Ready to discuss Mobile Device Management today?
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If you'd rather not use the calendar, call 440.210.1362 and we'll set up a time with you.
Monday through Friday, 8:00 a.m. to 6:00 p.m. Eastern
Day-to-day operations