Day-to-day operations
Monitoring and Maintenance
Most outages show warning signs days in advance, like a disk filling up or a service that restarts itself every night. Someone has to be watching for them.
We monitor your servers, workstations, firewalls and switches continuously and act on what the alerts tell us. A disk approaching capacity becomes a scheduled job. The same disk full at 9 a.m. on a Monday costs you the morning.
Patching runs on a schedule we agree with you, so vendor release dates don't decide when your machines restart. That matters most where a restart is inconvenient. A PC running equipment on a manufacturing floor can't reboot mid-shift, and we plan around it.
This is the preventive side of our managed IT services, and it's why fewer problems ever reach the service desk. Each month you get a short summary of what we did and what we found, written so you can act on it. Watching for attackers is a separate job, covered by managed detection and response.
What We Include in Monitoring and Maintenance
- Continuous monitoring of servers, workstations, firewalls and switches.
- Operating system and application patching on an agreed schedule.
- Health checks on disks, memory, services and hardware, with problems fixed when they're found.
- Firmware and driver updates on the equipment that matters most.
- A monthly summary written in plain language.
In their words
Questions About Monitoring and Maintenance
Will patching interrupt our work?
Patching is scheduled around your operation, and the disruptive parts happen outside working hours. When a machine can't be restarted on a normal cycle, we tell you and plan a different approach for it.
Do you monitor equipment we already own?
Yes, if it supports monitoring. Some older equipment reports nothing useful, and we'll tell you which of your devices fall into that group so you know exactly what's covered.
Part of Managed IT Services
Your staff get help from people who already know your systems, and technology stops being the reason work stops.
Ready to discuss Monitoring and Maintenance today?
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Book a call
If you'd rather not use the calendar, call 440.210.1362 and we'll set up a time with you.
Monday through Friday, 8:00 a.m. to 6:00 p.m. Eastern
Day-to-day operations