VoIP & Connectivity
Call Flow Design
Most phone systems route calls the way somebody set them up years ago, which is rarely the way the business works now.
We start with a conversation about how you actually answer. Who picks up first, what happens when they are busy, what happens at lunchtime, and where a call goes when nobody is there. It takes one conversation and saves a great deal of irritation.
Then we build it, and we test it by calling in from outside rather than by looking at the configuration screen.
Changes are easy afterwards. A seasonal business should not have to raise a project to change its opening hours message.
What this covers
- A worked-through map of how calls should be handled.
- Auto attendants and menus, kept short enough that people will use them.
- Hunt groups and ring strategies that match how your team works.
- After-hours, holiday, and emergency handling.
- Testing from outside, and easy changes afterwards.
In their words
The up-time of our network and servers is critical to our day-to-day operations. Tech Dynamix has been an intricate piece of our business by providing us with prompt and reliable services. Tech Dynamix can always be counted on to be there when we need them.
Common questions
Can we avoid a phone menu entirely?
Yes, and plenty of our clients do. A menu helps when there are genuinely distinct destinations. Where there are not, it just puts a barrier in front of somebody trying to give you money.
Can we change it ourselves?
The things you will want to change often, like an after-hours greeting, yes. Structural changes we would rather do with you, so the whole flow still makes sense afterwards.
Part of VoIP & Business Connectivity
Phones and internet that work the same whether your people are at a desk, at a site, or at home.