In your building
Call Flow Design
Most phone systems route calls the way someone set them up years ago, which is rarely how the business works now.
We start with a conversation about how your team answers: who picks up first, who covers when they're busy, what happens at lunch and where a call goes when nobody is there. It takes one conversation and saves a lot of frustrated callers. Then we build it in your hosted phone system and test it by calling in from outside, the way a customer would.
Changes are easy afterward. A seasonal business shouldn't need a project to change its opening hours message. Call quality depends on the connection underneath, which is why we also manage business internet.
Routing gets harder across several buildings. In Every Building Had Its Own Phone System, a school couldn't transfer calls between its own buildings until they moved to one system. Call flow design is part of our VoIP and connectivity services.
What We Include in Call Flow Design
- A worked-through map of how calls should be handled.
- Auto attendants and menus kept short enough that callers will use them.
- Hunt groups and ring strategies that match how your team works.
- After-hours and holiday handling, including emergency routing.
- Testing from outside, and easy changes afterward.
In their words
Questions About Call Flow Design
Can we avoid a phone menu entirely?
Yes, and plenty of our clients do. A menu helps when there are distinct destinations. When there aren't, it puts a barrier in front of a customer trying to reach you.
Can we change it ourselves?
For the things you'll change often, like an after-hours greeting, yes. Structural changes we'd rather make with you, so the whole flow still makes sense afterward.
Part of VoIP & Business Connectivity
Business phones and internet from one provider, working the same way whether your staff are in the office or at home.
Ready to discuss Call Flow Design today?
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If you'd rather not use the calendar, call 440.210.1362 and we'll set up a time with you.
Monday through Friday, 8:00 a.m. to 6:00 p.m. Eastern
In your building