VoIP & Connectivity
Call Flow Design
Most phone systems route calls the way somebody set them up years ago, which is rarely the way the business works now.
We start with a conversation about how you actually answer. Who picks up first, what happens when they are busy, what happens at lunchtime, and where a call goes when nobody is there. It takes one conversation and saves a great deal of irritation.
Then we build it, and we test it by calling in from outside rather than by looking at the configuration screen.
Changes are easy afterwards. A seasonal business should not have to raise a project to change its opening hours message.
What this covers
- A worked-through map of how calls should be handled.
- Auto attendants and menus, kept short enough that people will use them.
- Hunt groups and ring strategies that match how your team works.
- After-hours, holiday, and emergency handling.
- Testing from outside, and easy changes afterwards.
Common questions
Can we avoid a phone menu entirely?
Yes, and plenty of our clients do. A menu helps when there are genuinely distinct destinations. Where there are not, it just puts a barrier in front of somebody trying to give you money.
Can we change it ourselves?
The things you will want to change often, like an after-hours greeting, yes. Structural changes we would rather do with you, so the whole flow still makes sense afterwards.
Part of VoIP & Business Connectivity
Phones and internet that work the same whether your people are at a desk, at a site, or at home.