Day-to-day operations
Backup and Recovery
Almost every business we take on has backups. Far fewer have ever tested a restore, and the restore is the part that counts.
We back up your systems on a schedule set by how much work your business can afford to lose. That conversation is worth having properly once, because losing an hour of work and losing a day of work are very different numbers.
Backup copies are kept separate from your production systems, so a problem that reaches your servers can't reach the copies. That missing separation is what turned one manufacturer's ransomware attack into a total loss, described in The Backups Were the First Thing Encrypted.
We test restores on a schedule, because a backup nobody has restored from is only an assumption. We wrote more about that in the backup you have is not the backup you think you have.
Backup sits inside our managed IT services. Our backup and business continuity pages cover the rest of this work in more detail, including disaster recovery planning.
What We Include in Backup and Recovery
- Servers, workstations, cloud data and Microsoft 365.
- Retention set by how far back you're likely to need to go.
- Copies held separately from the systems they protect.
- Restore testing on a schedule, so recovery is something we've already done.
- A written recovery plan naming who does what.
In their words
Questions About Backup and Recovery
Is Microsoft 365 not already backed up?
No, and this surprises most people. Microsoft keeps the service running, and what happens to the data inside it is your responsibility, including a mailbox emptied by someone who shouldn't have had access. Retention policies help, and they still aren't a backup. Our Microsoft 365 backup page covers this in detail.
How quickly can you get us running again?
That depends on what failed and how much data is involved, and a single number quoted without those details is a guess. We'll size it against your systems and tell you what the realistic range looks like.
Part of Managed IT Services
Your staff get help from people who already know your systems, and technology stops being the reason work stops.
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