Credentials
Partners & Certifications
The certifications our team holds and the vendors we partner with, along with what each one covers and why it matters when you're choosing an IT provider.
Awards and Recognition
Fast Track 50 Emerging Business Nominee 2025
A nomination among the fastest growing companies in Northeast Ohio, in the Emerging Business category.
What it is worth: Growth is not a reason to hire a provider on its own. It is worth knowing because a shrinking provider is a real risk to you, and this is one of the few outside measures of the opposite.
Top 3 Computer Support, Lake County 2025
A top three placing for computer support in Lake County, from BusinessRate's 2025 assessment.
What it is worth: It is an outside read rather than our own, and it is local rather than national, which makes it the more useful of the two for a business here. We would still rather you spoke to a client doing work like yours, and we will put you in touch.
Certifications and Memberships
CyberCert SMB1001 Bronze
Certification against SMB1001, a tiered cybersecurity standard written for small and mid-sized businesses. Bronze is the entry tier of that standard.
What it is worth: It covers the controls that stop the ordinary attacks: access control, managed antivirus, patching, and backup. We hold it because we ask clients to run these things, and being certified against them ourselves is the least we can do.
MSPAlliance
Member of the International Association of Cloud and Managed Service Providers.
What it is worth: It commits us to a published code of conduct for how managed services are delivered. That is a standard you can hold us to rather than a badge.
Vendor Partnerships
Microsoft Partner
Partner status for Microsoft 365, Entra ID, and the cloud services most of our clients run on.
What it is worth: Practically it gets us support escalation, licensing, and early sight of changes that are about to affect your tenant. That is the part that reaches you.
Dell Partner
Partner status for Dell business hardware: workstations, laptops, and the server and storage lines we specify for server rooms.
What it is worth: It gets us business channel pricing and the warranty path that goes with it, so a failed machine is replaced on a support contract rather than bought again at retail.
Lenovo Partner
Partner status for Lenovo business hardware, which is the other half of what we specify when we standardize a fleet.
What it is worth: Two hardware partners rather than one means we can put the right machine in front of you instead of the one we happen to have a relationship with.
Our hardware partners are Dell and Lenovo, and we also order through the distributors we work with. A quote from us reflects current availability and lead times for the equipment you need.
Ask who holds it
Individual certifications are earned by a person and leave with that person when they change jobs. That makes it a fair question for any managed IT provider you're considering: who holds the certification you care about, and when did they last use it on client work.
Technology Platforms We Support
Microsoft
Most of our clients run their business on Microsoft 365 and Entra ID. We handle tenant configuration, cloud migrations, licensing, and Microsoft 365 backup for them.
Security vendors
Our cybersecurity work covers endpoints and email security, with monitoring behind both. We name the specific products on a call, because the right fit depends on what you already own.
Network and wireless
We design and support switching, routing, firewall, and wireless platforms. Each one is chosen to fit your building and the equipment you already have.
Distribution
We order hardware and software licensing through our distributor accounts and handle the purchase for you.
Questions About Our Certifications and Partners
Which certifications do your staff hold?
The company credentials are listed on this page, and individual certifications appear beside each person on our team page. For a specific certification, ask about the one that matters to your decision and we'll tell you who holds it and how current it is. You're welcome to verify any of it.
What does the CyberCert certification actually cover?
SMB1001 is a tiered cybersecurity standard for small and mid-sized businesses, and we hold the Bronze tier. It covers the controls that stop ordinary attacks: access control, managed antivirus, patching, and backup. Bronze is the entry tier of the scale, and earning it still takes an assessment against the standard. We wrote about earning the SMB1001 Bronze certification when it was awarded.
Are you a Microsoft partner?
Yes. Most of our clients run Microsoft 365, and partner status is how we buy their licensing and escalate support cases to Microsoft. It's part of our Microsoft 365 management service. It also gives us early notice of changes, so we can plan for them before they reach your staff.
Do you resell hardware and licensing?
Yes, through Dell and Lenovo and the distributors we work with. You're welcome to buy elsewhere if you prefer. We'll tell you what to buy either way, including when the cheaper option does the same job.