Backup & Continuity

Disaster Recovery Planning

On the day something serious happens, nobody reads a plan for the first time. They follow one they already know, or they improvise.

We work out with you which systems your business genuinely cannot operate without, and for how long. That list is usually shorter than people expect and rarely in the order they would have guessed.

Then we write the plan: what gets recovered first, who does it, who is told, and what the business does in the meantime. It includes the unglamorous details that matter at the time, such as where the credentials are when the system that holds them is the one that is down.

A plan nobody has walked through is a document rather than a plan, so we walk through it with the people who would actually be doing it.

What this covers

  • The systems your business cannot operate without, ranked with you.
  • Recovery order and recovery targets, agreed rather than assumed.
  • Named responsibilities, so nobody waits for somebody else to start.
  • Communication: who tells staff, clients, and anybody you are obliged to tell.
  • A walk-through with the people who would be doing it.

Common questions

Is this the same as having backups?

No. Backup is the copy of the data. The plan is what people do with it while the business is not running. Having the first without the second is how a recoverable outage still turns into a lost week.

Does a business our size need a formal plan?

It needs a plan. It does not need a large document. For most businesses this size the useful version is a few pages somebody could follow under pressure, and cyber insurers increasingly ask whether one exists.

Part of Backup & Business Continuity

Backup that somebody has restored from on purpose, so the first real test is not the day you need it.

See Backup & Continuity

  • Fast Track 50 Emerging Business Award, 2025
  • Top 3 Computer Support, Lake County, 2025
  • CyberCert SMB1001 Bronze
  • MSPAlliance member
  • Microsoft Partner
  • Dell Partner
  • Lenovo Partner
  • More than 20 years of experience
  • Managed services since 2010
  • Based in Northeast Ohio
  • Offices in Lake and Summit counties
  • Owner operated and independent
  • CMMC and HIPAA experience