Technical Support
IT Support Intern
You'll sit with our Technical Support team and do real work from the first week, staging equipment and closing simple tickets while you find out whether IT is your career. No professional experience is required, but you need to show us you're already the person who fixes things.
The job
This is the way into IT work at Tech Dynamix. You'll sit with our Technical Support team and do real work from the first week, staging equipment and closing simple tickets while you learn how a managed service provider runs.
You don't need professional experience. You do need to already be the person who fixes things, whether that's the one your family calls or the one with a home lab, and this internship turns that into a trade with technicians and engineers above you who remember learning it themselves.
The schedule is flexible: part-time around your classes during the semester, or full-time over the summer. The position reports to the Service Delivery Manager.
What you would be doing
- Image, configure and stage workstations and laptops so a technician can deploy them without rework
- Keep the asset inventory accurate: tag equipment, record serial numbers, and update what moved
- Handle password resets, account unlocks and simple Microsoft 365 tasks under supervision
- Answer and triage incoming tickets, gathering the details a technician needs before they pick it up
- Do bench work: memory and drive swaps, machine cleanups and peripheral testing
- Wipe and prepare retired equipment properly, so nothing leaves with client data on it
- Ride along with technicians on client site visits and learn how the work is done in front of a client
- Update documentation when you learn something the next person will need
- Write ticket notes the way the technicians do, covering what you saw and tried and what happened
What we are looking for
Required
- Demonstrable interest in IT, such as a home lab, coursework projects or machines you've built or fixed, and the ability to talk us through one in the interview
- Current enrollment in, or recent completion of, an IT or computer-related program at a high school, community college, university or bootcamp, or an equivalent record of teaching yourself
- Working familiarity with Windows and comfort learning unfamiliar software quickly
- Reliability: on time, every scheduled day, with the phone put away
- Courtesy in person and on the phone, because clients will see and hear you
- Able to work on-site at the Painesville or Hudson office
- Legal authorization to work in the United States without sponsorship
Preferred
- CompTIA A+ earned or in progress
- Customer service experience of any kind, including retail and food service, which teaches the patience this trade needs
- Networking basics, such as what an IP address is and what DNS does
- A driver's license and reliable transportation, which makes client site ride-alongs easier to schedule
Where it goes
Our IT Support Technician I role asks for a year of professional experience or an equivalent mix of coursework, internship and hands-on personal experience. This internship is that mix, by design.
Interns who show the reliability and the curiosity get first look when a Technician I seat opens, along with the certification budget that comes with it.
What this role is not
- Not a coffee-run internship. You'll work on real equipment and real tickets for real clients, supervised and never invented to keep you busy
- Not a software development internship. This is IT operations and support, so if you want to write code all day, this is the wrong door, though plenty of people in this trade end up writing plenty of it
- Not a full-time commitment during the semester. The hours fit around your classes
- Not remote. The point is sitting next to people who do this well, and that happens in the office
What good looks like by the end
- Workstations you staged deployed to clients without a technician redoing anything
- Simple tickets closed on your own, with notes another technician can act on
- The judgment to hand up what you're not sure of instead of guessing quietly
- A clear answer, for you and for us, on whether this is your trade
Working conditions
The role is office-based, at a bench and a desk, with occasional lifting of equipment up to 50 pounds and occasional ride-alongs to client sites with a technician.
Benefits for every role
Every role at Tech Dynamix includes these benefits.
Health insurance
A group medical plan, with the company paying 50 percent of your premium. Dependents can be added at group rates.
Direct Primary Care
On top of the plan, the company pays for a membership with a primary care practice. Routine care means calling your doctor, not starting a claim.
401(k) matching
The company matches the first 3 percent of your pay dollar for dollar, then half of the next 2 percent. Put in 5 percent and the company puts in 4.
Paid time off
PTO accrues every pay period, and the rate grows with your length of service. Up to 80 hours carries into the next year.
Ten paid holidays
Six company holidays, plus four floating days a year that you choose and your supervisor schedules.
Paid weekly
Payday is every Friday, by direct deposit, for the week before. Most of this industry pays twice a month.
A schedule with some give
Eight hours inside an 8:00 a.m. to 6:00 p.m. window with a full hour for lunch. Eight to five and nine to six are both normal, and other shifts get approved.
Training and certification
Certifications paid for and time made for them, plus leadership tracks and internships.
Bereavement leave
Three paid days for an immediate family member, and one paid day for an extended family member, somebody you were close to, or a pet.
Mileage and expenses
Approved travel is reimbursed on a submitted log, and business expenses on itemized receipts. Your commute is not travel, and nobody pretends otherwise.
Donation matching
Give to a cause you care about and the company gives alongside you. What you support is yours to choose.
Referral program
Rewards for referrals, for everybody on the payroll rather than only the people in sales.
Apply for this role
Send your resume and a few sentences about why this role interests you. There's no account to create and no long form to fill out.
Equal employment opportunity
Tech Dynamix is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. Reasonable accommodations are available on request during the application process. Ask, and it will be arranged.