Day-to-day operations
Shared Tools and Documentation
Most co-managed arrangements that fail do so because two groups of people are working from different pictures of the same network.
Monitoring, patch status, documentation and the asset record live in one place both teams can see. Your team doesn't have to ask us what changed, and we don't have to ask your team where something is.
If your team already uses tools it's happy with, we work in them. If not, ours become the shared record. Either way you keep access to everything in it, including if we stop working together, because a record of your own environment should be yours to take.
Clients notice the side effect most: the business stops depending on one person's memory. For one manufacturer, thirty years of knowledge was written down before its IT manager retired, as described in The IT Department Was One Man, and He Was Retiring.
Shared documentation is the base of our co-managed IT services, and it's what makes after-hours cover and project delivery work.
What We Include in Shared Tools and Documentation
- One documentation platform both teams read and write.
- Monitoring and patch status visible to your team as well as ours.
- An asset and license record kept current as things change.
- Written procedures for the work that passes between the two teams.
- Export and access that stay yours, during and after the arrangement.
In their words
Questions About Shared Tools and Documentation
We already have documentation. Do you replace it?
No, we start from it. Most of what a working IT person has written down is accurate and worth keeping. The usual gap is that it stops at the edge of what that one person handles.
Can our team see everything you see?
Yes. When one side can see the monitoring and the other can't, the boundary between the two teams gets unclear, and that's where the trouble starts.
Part of Co-Managed IT Services
A team behind the IT person you already have, so a vacation or a specialist project doesn't leave the business exposed.
Day-to-day operations