Engineering
Systems Engineer
The work the service desk cannot finish, and the projects that move a client from the infrastructure they have to the infrastructure they should have. Escalation point and technical owner, with no layer above you quietly correcting things afterwards.
The job
The Systems Engineer handles the work the service desk cannot finish, and owns the projects that move a client from the infrastructure they have to the infrastructure they should have.
You are the escalation point for infrastructure problems and the technical owner of migrations and onboardings. There is no layer above you quietly correcting things afterwards, which is the appeal of the job for the right person and the reason it is not for everybody.
Full-time and exempt. Reports to the Infrastructure and Security Architect.
What you would be doing
Escalation and infrastructure
- Take ownership of escalated infrastructure problems and see them through to resolution
- Deploy, configure, and maintain Windows Server environments across many client sites
- Administer Microsoft 365 tenants: Exchange Online, SharePoint, Teams, Entra ID, Intune, and the security and compliance configuration
- Design, deploy, and maintain virtualization
- Troubleshoot and improve client networks: switching, routing, segmentation, VPN, and wireless
Security and continuity
- Implement and maintain endpoint security, EDR, email security, and multi-factor authentication
- Own backup and disaster recovery, including the test restores that prove it would actually work
Projects and standards
- Plan and deliver client onboardings, server projects, and cloud migrations
- Write the technical documentation and internal standards the rest of the team works from
- Coach the IT Support Technicians, and be the person they escalate to
- Help scope and plan projects before they are sold
What you need
Applicants must meet all of the following.
- Three or more years of professional IT experience in infrastructure or systems administration
- Windows Server administration: Active Directory, DNS, DHCP, Group Policy, file and print
- Microsoft 365 tenant administration in a live business environment, not end-user support only
- Virtualization experience with Hyper-V, VMware, or equivalent
- Networking you can reason from rather than recite: TCP/IP, segmentation, routing, firewall rules, DNS
- Backup and disaster recovery experience that includes actually performing restores
- The ability to write documentation another engineer can follow without asking you anything
- The ability to explain a technical constraint and the options around it to a business owner
- A valid driver's license
- Legal authorization to work in the United States without sponsorship
- Able to work on-site full-time at the Painesville or Hudson office
- Availability for scheduled after-hours maintenance and migration work
What helps
- Microsoft certifications such as AZ-800, AZ-801, MD-102, or MS-102
- CompTIA Network+ or Security+
- Firewall administration and managed networking: Fortinet, SonicWall, Meraki, Ubiquiti, or equivalent
- Prior managed service provider experience, which is the single most useful thing on this list
- Azure infrastructure and hybrid identity
- PowerShell scripting and automation
- Experience with remote monitoring and professional services automation platforms
What this role is not
- Not remote or hybrid. On-site five days a week, with travel to client sites. The regional infrastructure market has largely gone remote, and we know this is a real concession we are asking you to make.
- Not a single-environment role. You will hold many client environments in your head at once, each with different standards and constraints.
- Not a role with a safety net above you. Escalations stop with you and the Architect.
- Includes after-hours work. Migrations and cutovers happen when the client is closed.
What good looks like in a year
- Escalated infrastructure problems resolved on your own, without supervision
- Projects delivered on the timeline the client was given
- Every environment you touch left measurably more secure and less fragile than you found it
- Documentation and standards the rest of the team adopts without anybody enforcing it
- Clients asking for you by name
Working conditions
Office and client sites. Involves lifting and carrying equipment up to 50 pounds, working in server rooms and equipment closets, and driving to client locations. Occasional after-hours and weekend work for scheduled maintenance and migrations.
What everybody here gets
These come with the job, whichever job it is.
Health insurance
A group medical plan, with the company paying 50 percent of your premium. Dependents can be added at group rates.
Direct Primary Care
On top of the plan, the company pays for a membership with a primary care practice. Routine care means calling your doctor, not starting a claim.
401(k) matching
The company matches the first 3 percent of your pay dollar for dollar, then half of the next 2 percent. Put in 5 percent and the company puts in 4.
Paid time off
PTO accrues every pay period, and the rate grows with your length of service. Up to 80 hours carries into the next year.
Ten paid holidays
Six company holidays, plus four floating days a year that you choose and your supervisor schedules.
Paid weekly
Payday is every Friday, by direct deposit, for the week before. Most of this industry pays twice a month.
A schedule with some give
Eight hours inside an 8:00 a.m. to 6:00 p.m. window with a full hour for lunch. Eight to five and nine to six are both normal, and other shifts get approved.
Training and certification
Certifications paid for and time made for them, plus leadership tracks and internships.
Bereavement leave
Three paid days for an immediate family member, and one paid day for an extended family member, somebody you were close to, or a pet.
Mileage and expenses
Approved travel is reimbursed on a submitted log, and business expenses on itemized receipts. Your commute is not travel, and nobody pretends otherwise.
Donation matching
Give to a cause you care about and the company gives alongside you. What you support is yours to choose.
Referral program
Rewards for referrals, for everybody on the payroll rather than only the people in sales.
Apply for this role
Send your resume and a few sentences about why this role interests you. There is no account to create and no long form to fill out.
Equal employment opportunity
Tech Dynamix is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. Reasonable accommodations are available on request during the application process. Ask, and it will be arranged.